Dear Mr. Builder,

We love the house. We can't wait to move in. But....the experience we have had with your company has been an exercise in frustration. Let's start with last August, when we found the land and bought it. We handed you a great big check to get going but it wasn't until December that work began. Why? Well, it does take time to get permits, etc, but we lost a full month of progress because the plans that were submitted to the architectural review committee had the wrong address on them.
Then the 'little mistakes' began to add up. The floor plug in the living room didn't get added, the light switches aren't in the right places, the tile was laid incorrectly, the wrong stone was put on the columns, there is a towel bar in the art niche in the bathroom, the faucets have gold handles instead of porcelin, etc etc etc. We have never gotten a supplemental bill that was correct on the first try, ever. Even the last one we received yesterday clearly had us double-billed for something. We have been hit with charges for things that we thought were included, charged for things we didn't want, charged for things we were told would be no cost and charged for things multiple times. Not a problem, we were able to clear it all up eventually.
No Mr. Builder, what has upset us the most is not these things, but the fact that it has been 10 months. Ten long months. And do you accept the blame for any of the delays? Nope. You blame us. We are the reason it has taken so long. We have had to beg for paperwork, have had to wait on pricing and information for many weeks, had to re-order the cabinets not once but twice because you changed vendors. You have made us feel small and stupid by trying to explain what the industry standard is even though Chris is in construction. Since when is the pad under the foundation not included in the house price? Since when is it standard to leave the house unlocked every day and then complain because things are stolen? Your idea of standard is a bit off I would say. But mostly, the service we have received from your company has been very poor. No one ever goes to check on our house. I can be standing in the house and have you telling me what is being done and know you are full of shit. So the driveway went in yesterday? Gee, I am standing in the front yard and nope, no driveway. The tile guys are working there right now? Are they invisible cuz I can't see them. You say the stone is correct? Then why are the suppliers ripping it out right now?
Admit it. Our house was not your priority. You started building in the new elite subdivision about the same time you started our house and that got all your attention. Our house just got phoned in. Backburnered. Short changed. Remember that reference letter you wanted from us? Forget about it. Instead you will be seeing the document we are filing with the Greater Houston Builders Association, the BBB and several other professional societies. Your company is small change compared to my husband's. You picked the wrong people to treat poorly.

Signed,
Not so happy customers